Cancellation & Refund Policy
We understand plans change. To be fair to our therapists and other clients waiting for an appointment, please review our cancellation and refund terms below.
Cancellations & rescheduling
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
Appointments cancelled with less than 24 hours' notice may incur a $50 cancellation fee.
Refunds
Refunds requested for prepaid appointments may incur a $15 administration and processing fee.
Multi-session packages are non-transferable and any refund of unused sessions will be calculated at the standard single-session rate.
Late arrivals
If you arrive late, your session may be shortened to avoid impacting the next client. The full session fee still applies.
Questions
If you have any questions about this policy, please contact us at hellopm@bottomsupcolonics.com.au or (03) 9959 9892.